Warranty Policy

Novoaxo provides a 16-month warranty on eligible products purchased through Novoaxo. The warranty period begins from the date of delivery of the product, unless a different warranty start date is specifically mentioned for the product at the time of purchase. Warranty coverage is applicable only during the stated warranty period and subject to the conditions of this policy. Customers should retain their Novoaxo order details and invoice as proof of purchase for any warranty claim.

The warranty covers manufacturing defects or defects in material and workmanship that occur during normal and intended use of the product within the warranty period. If a product is determined to have a covered defect, Novoaxo may, depending on the nature of the issue, provide an appropriate resolution such as: - Repair of the product - Replacement of the product or affected component - Other appropriate resolution determined by Novoaxo The applicable resolution will depend on the product, nature of the defect, availability, and the outcome of the warranty assessment.

To be eligible for warranty service, the product must: - Have been purchased through Novoaxo. - Be within the applicable 16-month warranty period. - Be used for its intended purpose and in accordance with the applicable product instructions. - Not have been subjected to misuse, unauthorised modification, or improper installation. - Be accompanied by valid purchase information, such as the Novoaxo order number or invoice. Novoaxo may request additional information or documentation to verify warranty eligibility.

The warranty does not cover defects, damage, or failures resulting from circumstances including, but not limited to: - Improper installation or commissioning - Incorrect wiring or electrical connections - Operation outside the product's specified technical parameters - Misuse, negligence, or accidental damage - Physical damage caused after delivery - Unauthorised modification, alteration, repair, or servicing - Normal wear and tear - Damage caused by unsuitable operating conditions - Damage caused by voltage fluctuations, electrical surges, or external electrical conditions - Damage caused by fire, flooding, natural events, or other external causes - Failure to follow applicable operating, installation, storage, or maintenance instructions - Use of the product for a purpose for which it was not designed Warranty coverage may be declined where inspection determines that the reported issue is not a manufacturing or material defect covered under this policy.

Industrial automation and electrical products should be installed, configured, commissioned, and operated by appropriately qualified personnel and in accordance with the applicable product documentation and technical specifications. Customers are responsible for ensuring that the product is used under the recommended operating conditions and for the intended application. Failure resulting from incorrect installation, configuration, wiring, commissioning, or operation may not be covered under the warranty.

If you believe that a product has developed a defect covered under warranty, please contact Novoaxo support with the following information: - Novoaxo order number - Product name and part number - Invoice or proof of purchase - Description of the issue - Details of the application or usage, where relevant - Photographs, videos, or other supporting information, if requested Providing complete information helps Novoaxo assess the issue and determine the appropriate next steps.