Privacy Policy

We may collect information that you provide directly to us when you use Novoaxo, including: Account & Personal Information - Full name - Mobile number - Email address - Company name - Account type, such as Personal or Business - GSTIN, where provided Address & Delivery Information - Name of recipient - Mobile number - Billing address - Delivery address - City - State - Pincode - Address type and related address information Order & Transaction Information - Order details - Products purchased - Product quantities - Order value - Payment method - Shipping information - Invoice information - GST and tax-related information - Order and delivery status - Cancellation and refund information RFQ & Business Information - Products and quantities requested - Business or procurement requirements - Additional requirements or comments Communications & Support Information - Contact details - Nature of your request - Messages and descriptions Reviews & User-Generated Content - Rating - Review title - Review content - Product photographs or other uploaded content - Date of submission

When you visit Novoaxo, certain information may be collected automatically, including: - IP address - Browser type and version - Device type - Operating system - Pages or products viewed - Search activity - Referring pages - Date and time of access - General usage and interaction information - Cookies and similar technologies

Novoaxo may use collected information to: - Create and manage your account - Verify your identity and provide OTP-based authentication - Process and fulfil orders - Process payments - Generate invoices and applicable GST documents - Deliver products to your requested address - Provide shipment and order tracking - Process cancellations, refunds, warranty claims and support requests - Respond to customer enquiries - Process RFQs and quotation requests - Provide product and service-related communications - Send important account, order and security notifications - Improve products, services and website functionality - Understand customer usage and website performance - Detect and prevent fraud, abuse, unauthorised access and security incidents - Comply with applicable legal, regulatory and tax requirements

Novoaxo uses mobile-based authentication to help secure customer accounts. When you request an OTP, your mobile number may be processed to generate and deliver the verification code and authenticate your account. OTPs are used for authentication and account-security purposes and should not be shared with anyone. We may also process information relating to OTP requests, verification attempts, and account sessions to maintain platform security and prevent misuse.

Payments made through Novoaxo are processed through authorised payment service providers. Novoaxo may receive transaction-related information such as payment status, transaction reference, payment method and other information required to reconcile and manage your order. Payment credentials such as complete card numbers, CVV or other sensitive payment authentication information are generally processed by the applicable payment service provider rather than being directly stored by Novoaxo.

Novoaxo takes reasonable technical and organisational measures to protect information against unauthorised access, alteration, disclosure, loss, or misuse. Security measures may include access controls, secure authentication, encrypted connections, infrastructure security, monitoring, and other safeguards appropriate to the nature of the information processed. However, no method of transmission or electronic storage can be guaranteed to be completely secure.