Shipping Policy

Novoaxo offers shipping to serviceable locations across India. Shipping availability may vary depending on the delivery address, product, quantity, and applicable logistics requirements. Customers are responsible for providing a complete and accurate delivery address, including the correct pincode and contact details.

Orders are processed after successful order placement and payment confirmation, where applicable. Products are prepared for dispatch based on availability and applicable fulfilment requirements. Processing and dispatch timelines may vary depending on the product, quantity, delivery location, and order requirements. An order may be shipped in multiple shipments where products have different delivery timelines.

Delivery timelines displayed or communicated by Novoaxo are estimated and may vary depending on product availability, delivery location, logistics conditions, and other circumstances affecting the shipment. Estimated delivery dates are not guaranteed and may change due to unforeseen circumstances or delays within the logistics network.

Shipping charges, where applicable, may depend on the product, order quantity, delivery location, and shipping requirements. Any applicable shipping charges will be displayed during checkout before the order is placed.

Once an order has been dispatched, applicable tracking information will be made available through the customer's Novoaxo account. Customers can use the available tracking information to follow the progress of their shipment. Tracking updates are dependent on information received from the applicable logistics network and may occasionally be delayed.

Products within the same order may be shipped separately depending on their availability and delivery requirements. In such cases, customers may receive separate shipment and tracking updates for different products while continuing to view the overall order through their Novoaxo account.

If a shipment cannot be delivered due to an incorrect or incomplete address, recipient unavailability, or other delivery-related circumstances, additional delivery attempts may be made where applicable. If delivery remains unsuccessful, the shipment may be returned to its originating location through a Return to Origin (RTO) process. Any cancellation or refund following an RTO will be handled in accordance with the Novoaxo Refund Policy.

Customers are advised to check the package and products upon delivery. If a shipment appears damaged, contains missing items, or includes a product that does not match the order, please contact Novoaxo support promptly with the order details and relevant information. Photographs or other supporting information may be requested to help assess the issue.

Novoaxo may update this Shipping Policy from time to time to reflect changes in our shipping processes, services, or applicable requirements. Any updated version will be published on this page with the revised effective date.