Shipping and Delivery

Novoaxo delivers industrial automation and electrical products across serviceable locations in India. Delivery availability depends on the product and the delivery address provided at the time of purchase. Serviceability may vary for certain locations, products, or shipment requirements. Please ensure that your delivery address, pincode, and contact details are complete and accurate to help avoid delivery delays.

Once your order is successfully placed, it is processed for fulfilment and dispatch. Orders typically progress through confirmation, packing, dispatch, shipment, and delivery. Products that are available for fulfilment can be processed for dispatch based on the applicable order requirements. Processing and dispatch timelines may vary depending on product availability, quantity, destination, and other applicable requirements.

The estimated delivery timeline for your order depends on factors such as product availability, delivery location, shipping method, and order requirements. Delivery dates shown or communicated at the time of purchase are estimates and may be affected by transportation conditions, delivery attempts, operational circumstances, or other factors outside Novoaxo's reasonable control. Orders containing multiple products may arrive in separate shipments if the products have different delivery timelines.

Shipping charges, where applicable, may vary depending on the product, order quantity, delivery location, and shipping requirements. Any applicable shipping charges will be displayed during the checkout process before you complete your order.

Once your order has been dispatched, you can track its progress through your Novoaxo account. Depending on the shipment, tracking updates may include Shipped, In Transit, Out for Delivery, and Delivered. Tracking information is updated as shipment events are received, and there may occasionally be a short delay between a delivery event and its appearance in your order details. You can also track the shipment via a link present in the Order tracking page.

f your order contains multiple products, the products may be shipped or delivered separately depending on their availability, delivery requirements, or estimated timelines. In such cases, you may receive separate tracking updates for individual products or shipments while continuing to manage the complete order through your Novoaxo account.

Our logistics partners may make delivery attempts at the address provided with your order. If delivery cannot be completed because the recipient is unavailable, the address is incorrect or incomplete, or due to another delivery-related issue, an additional delivery attempt may be made where applicable. Delivery reattempts are subject to the applicable logistics process and serviceability.

Please carefully verify your delivery address, pincode, phone number, and other contact details before placing your order. An incorrect or incomplete address may result in a delayed or unsuccessful delivery. Where supported, you may be contacted or provided an opportunity to update your delivery information following a failed delivery attempt. If the shipment cannot be delivered, it may be returned to its originating location.

Certain industrial products may require additional care during packaging, transportation, or delivery because of their size, weight, value, fragility, or product-specific requirements. Such orders may require specialised shipping arrangements or additional delivery time. Where applicable, Novoaxo will communicate relevant delivery information to the customer.

While we make reasonable efforts to meet the estimated delivery timeline, unexpected circumstances may occasionally cause delays. These may include transportation disruptions, adverse weather, natural events, regulatory restrictions, logistics-related issues, or other circumstances beyond our reasonable control. If there is a significant change to your delivery status, the available shipment information will be updated through your Novoaxo order journey.

Please check the package and products when you receive your order. If you receive a shipment that appears damaged, contains missing items, or does not match your order, please contact Novoaxo support as soon as possible with your order details and relevant information about the issue. We may request photographs or other supporting information to help us investigate and resolve the matter.

In certain situations, a shipment may be returned to its originating location if delivery cannot be completed after the applicable delivery process. This may occur, for example, when an address cannot be successfully serviced or a shipment cannot be delivered. If your order enters a return-to-origin process, the applicable order status will be updated and further action will be communicated where required.